Eurocommissaris Kallas trapt publiciteitscampagne vernieuwde passagiersrechten af (en)
For the first time, millions of holiday-makers travelling in the EU this summer will be protected by comprehensive passenger rights - whether travelling by air or rail, and now also by ship, bus and coach. But research shows that two-thirds of passengers are not aware of their rights. For this reason, the Commission is launching a new campaign to inform the many people gearing up to travel this summer about their passenger rights, and how to claim them if needed.
From 25 to 28 June 2013, launch events will take place in Brussels, Athens-Piraeus and Sofia and an air passenger rights information day will be held in Warsaw.
Press Release: Vice-President Kallas launches new passenger rights information campaign [IP/13/595]
Memo: Passenger rights in the EU - Frequently asked questions [MEMO/13/608]
Information material
Information material on passenger rights can be ordered at move-infocampaignmaterial@ec.europa.eu.
Please make sure to provide full contact details (name of a contact person, full postal address (no PO Box) and a telephone number) together with the precise number of documents and language versions.
Campaign material
Videos
Leaflets
Air [487 KB]
Rail [491 KB]
Maritime [482 KB]
Bus/coach [480 KB]
Posters
Maritime [726 KB] (jpeg [123 KB] )
Bus/coach [2 MB] (jpeg [130 KB] )
Lost luggage [527 KB] (jpeg [87 KB] )
Travel delayed [582 KB] (jpeg [96 KB] )
Descriptive posters
Air [605 KB]
Rail [607 KB]
Maritime [598 KB]
Bus/coach [607 KB]