Commission acts on misleading travel booking websites
While it becomes more and more common to book hotels and flights online, consumers are encountering a growing number of problems with online travel services. These services are now among the most frequent consumer complaints according to the European Consumer Centres.
The European Commission and EU consumer protection authorities launched a coordinated screening of 352 price comparison and travel booking websites across the EU in October 2016. They found that prices were not reliable on 235 websites, two thirds of the sites checked.
Authorities have asked the websites concerned to bring their practices in line with EU consumer legislation, which requires them to be fully transparent about prices, and present their offers in a clear way, at an early stage of the booking process.
Related links
Press release - Booking your holidays online: Commission and consumer protection authorities act on misleading travel booking websites
EU-wide screening of websites (SWEEPS)